When an appointment has been scheduled, you will be expected to keep that appointment unless you let your therapist know ahead of time that you are unable to attend. We have many clients who are wanting to be seen and are waiting to be contacted as we are notified of cancellations. We will gladly do that for you as well. As a courtesy to our clients, we ask that you give advanced notice of any appointments that you need to cancel, so that we have sufficient time to contact people to let them know of an opening. If you do need to cancel an appointment, we ask that you notify your therapist no later than 10:00 am on the workday preceding your appointment, or you will be billed at full fee for that time (e.g., a cancellation for a Monday appointment would need to be called in by Friday at 10:00 am). Please be aware that your insurance company will not provide reimbursement to you for charges due to late cancellations or missed appointments.
If your missed appointment or late cancellation is due to an emergency or circumstances beyond your control, such as severely inclement weather, we would certainly understand and you would not be charged. Please let us know.